Hotel General Manager

The General Manager of a hotel is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organising and directing all hotel services, including front-of-house, banqueting and housekeeping.

Financial management plays a major role. The manager must strike a balance between customer satisfaction and effective business management, ensuring financial viability, and facilitate a smooth-running customer service, whilst ensuring staff work together as a team.

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