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Chalet Manager, Winter Alps

  • Job Location

    Val d'Isere, Tignes, Meribel, La Tania, La Plagne, Morzine

  • Start date

    Mid November

  • Duration

    Late April

  • Job Benefits

    Accommodation, Insurance, uniform, local lift pass and standard equipment hire (snowboard and boots or skis and boots), some meals provided.




Description

As a Chalet Manager you will manage a group of chalets (between 4-12) either in one resort, or across multiple resorts. Experienced within the chalet industry and familiar with the challenges of all aspects of chalet management. Alongside logistics you will train, coach, develop and manage chalet chefs, hosts and support staff to deliver against demanding targets. You will need to have a proven track record in delivering KPI’s within a chalet environment in; food, linen, wine and cleaning expenditure. You will have a strong understanding of guest expectations within chalets, to exceed the company and our guests expectations. You will have a proactive approach, ensuring you minimise and reduce guest complaints in the properties in your area. You will identify areas in which to reduce departmental headcount & working hours and increase staff retention, whilst improving the quality of the product. The Chalet manager will also oversee a schedule of a cost effective chalets maintenance programme.

You will have the ability to identify success as well as areas for improvement, ultimately streamlining systems and processes to deliver operational efficiency and achieve our high standards.

To be successful in this role you will be a chalets ambassador, forging strong relationships with chalet owners and taking full responsibility for the management of the chalet handover and hand back processes within your resorts.


Key Accountabilities & Responsibilities: This list is extensive but not limited too. More information will be given at interview stage.


Sales
Deliver against KPI’s for Chalet wine upgrades, packed lunches and honesty bars within each of the chalet resorts.
Identify, develop and implement new revenue streams in the chalets within your resorts

Customer Focus
Build and maintain strong relationships with Chalet owners and suppliers
Achieve set KPI’s for Guest satisfaction scores for chalets within your resorts
Ensure that all CSQ’s are handed out, completed and returned weekly, meeting company targets.
Take responsibility resolving customer issues efficiently in resort.

Operational
Manage a range of chalets resorts, focusing on driving forward the new Premium Plus brand of chalets
Through resort and property visits (including dinning in chalets and hotels) ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback
Build and Maintain strong owner relationships
Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.
Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints
Produce detailed and accurate inventories of all chalets and stock takes of all chalets stores
Ensure your team submit; timesheets, temperature logs, vehicle paperwork, accounts, First Impressions /Holiday Satisfaction Questionnaires, accident report forms, customer report forms, weekly staff movements and monthly Staff Payroll Forms according to weekly, monthly and seasonal deadlines
Oversee and organise the cleaning and close down of all chalets, storage facilities and staff accommodation
Ensure legal compliance of Register Du Personnel, Security, French Bar Licensing Laws and that Catering operations meet French Hygiene Law.
Provide operational & logistical  support and customer facing presence at required feeder points or airports on transfer days
Ensure comprehensive close down of resort at the end of season.

 

Leadership
Oversee the performance of all chalet staff and provide continuous support and training ensuring the hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards
Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet is covered.

        

Requirements

Outgoing and enthusiastic.
Motivated to provide excellent customer service.
Adaptable people who are willing to work long hours and have a flexible attitude towards work.
Clear communication skills.
Ability to work alone and a part of a team.
Ability to cope under pressure.
Honesty and trustworthy
Team player
Catering experience.
Previous management experience.
 
 
Minimum requirement
Relevant transferable work experience.
Experience problem solving customer issues and thinking on your feet.
Food hygiene certification (Desirable)
Conversational French (Desirable)

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2020. 247 Media Ltd.
Copyright ©2006 - 2020. 247 Media Ltd.